Leader of Flex Corporation Discusses Blending Technological Advancement with Empathy
In the dynamic world we live in, managers often face a dilemma when it comes to managing talent. Some argue that tough times call for tough measures, so set high standards, enforce rules, push for hard work, and shield no one from criticism. Others claim that modern workers, especially millennials and Gen Z, need empathetic leaders who show sensitivity, offer generous benefits, and are flexible with rules.
However, both extremes are failing to meet the needs of the new generation of workers. On one side, rigid bosses micromanage and pressurize their teams, leading to backlash on social media. On the other hand, overly compassionate leaders may find themselves taking a hit when employees refuse to reciprocate their kindness.
Take Wayfair's CEO, Niraj Shah, for example. In an all-hands email at the end of 2023, he emphasized the importance of long hours and dedication to work, which didn't sit well with his employees after a series of layoffs that year. Meanwhile, Starbucks' CEO, Howard Schultz, faced accusations of undermining unionization efforts, as he perceived himself as a generous boss who didn't need to be forced to treat workers well.
Revathi Advaithi, CEO of Flex, faces this cross-pressure as well. With a global workforce of over 140,000, she aims for operational excellence while prioritizing her people, especially those who may be affected by technological advancements in manufacturing. Moreover, she's actively involved in preserving American manufacturing jobs, becoming a member of President Biden's Advisory Committee on Supply Chain Competitiveness.
In terms of embracing new technologies, Advaithi acknowledges the necessity of adopting advanced hardware and software solutions while investing in retraining and reskilling employees to adapt to the changes. To address this issue, Flex has established the Capability Acceleration Program (CAP), offering training in various technical and functional domains. Advaithi believes that investing in retraining not only helps in creating a workplace environment that appeals to younger workers but also makes Flex more adaptable to the demands of the digital age.
Ultimately, Advaithi sees it as her responsibility to balance the seemingly competing priorities of innovation and job preservation. To her, it's not a zero-sum game, and prioritizing American jobs does not compromise Flex's ability to compete on a global scale. By taking a no-nonsense approach and maintaining consistency in her leadership style, Advaithi has established herself as a role model for creating a successful, balanced, and humane workplace.
- In her role as CEO of Flex, Revathi Advaithi recognizes the need for both leadership and finance, as she balances operational excellence with the training and upskilling of her employees to adapt to technological advancements in business.
- To create a workspace that appeals to younger workers and remains competitive in the digital age, Advaithi leverages technology, finance, and leadership skills by implementing the Capability Acceleration Program (CAP) at Flex, offering training in various technical and functional domains.
