Transdev North America Commences Running of VTA's ACCESS Specialized Transportation Services for the Disabled
As of July 1, 2025, Transdev North America has taken over the operation of the ACCESS Paratransit service for the Santa Clara Valley Transportation Authority (VTA), marking a significant milestone in advancing accessible and inclusive mobility solutions within North America [1][2].
Under a multi-year contract valued at approximately $110 million over three years, Transdev now manages not only the daily operations of ACCESS but also the ADA Paratransit Eligibility Certification process, ensuring eligible riders with physical, visual, or cognitive disabilities can access the service through a fair assessment process.
The ACCESS Paratransit service provides essential shared-ride transportation to individuals unable to use VTA’s fixed-route buses or light rail due to disability. Approximately 2,000 trips are offered daily through the service, which uses a fleet comprising cutaways, minivans, sedans, and taxis, including accessible vehicles.
The service area and schedule mirror VTA’s broader transit network, ensuring continuous coverage and operating hours for those in need. In addition to operations, Transdev oversees eligibility certifications mandated by the Americans with Disabilities Act (ADA).
Transdev's mission includes providing inclusive, equitable mobility solutions. The company's commitment to accessible transportation solutions in North America is further emphasized by this partnership with VTA. This partnership represents Transdev’s dedication to advancing accessible and inclusive mobility solutions, leveraging its expertise in ADA paratransit eligibility, travel training, and mobility management.
The mission aims to empower people to move freely and independently, a goal that Transdev is working diligently to achieve through its operations in Santa Clara County. The company is committed to delivering safe, reliable, and accessible paratransit services to support mobility and independence for the disabled community in the region.
In summary, Transdev now handles both the day-to-day paratransit service operations and the ADA eligibility process for VTA’s ACCESS program, serving a significant number of trips daily through a mixed fleet to meet the mobility needs of the disabled population in Santa Clara County. This partnership is a testament to Transdev's commitment to making transportation more accessible and inclusive for all.
[1] Transdev Press Release, (2025). Transdev North America begins operating ACCESS Paratransit service for Santa Clara Valley Transportation Authority. [Online]. Available: https://www.transdev-na.com/news/transdev-north-america-begins-operating-access-paratransit-service-for-santa-clara-valley-transportation-authority/
[2] Santa Clara Valley Transportation Authority, (2025). ACCESS Paratransit Service. [Online]. Available: https://www.vta.org/getting-around/access-paratransit
Transdev's management of the ACCESS Paratransit service for VTA, under a multi-year contract, includes not only the day-to-day operations but also the ADA Paratransit Eligibility Certification process, thus demonstrating their commitment to accessible and inclusive transportation in the finance and public-transit sectors. The ACCESS service, which provides essential transportation for individuals with disabilities, uses a diverse fleet in the industry, serving approximately 2,000 trips daily.
