Toyota Tacoma with faulty white paint under repair; receiver given Corolla loaner, so observe if I'm driving wife's minivan, indifferent to observations.
Toyota dealerships do not have a standard policy requiring them to provide a loaner vehicle when a Toyota Tacoma is being repaired under a recall or warranty. Loaner vehicles are offered at the discretion of individual dealerships and may vary depending on factors such as the dealership's policy, availability of loaner cars, and the nature and duration of the repair.
The recent Toyota Tacoma recall, or Customer Support Program (CSP 23TE08), has affected 2016-2022 double-cab Tacomas with the original factory-applied Super White paint. The paint peeling is most noticeable on the exterior window door frames and front inner fender edges. Dealerships are authorized to repaint the affected areas of the vehicle for free as part of the support program.
However, some Tacoma owners have found the lack of a standard loaner policy to be a concern. Nazim Jungli, for instance, took his 2019 Toyota Tacoma to a Toyota dealer for the Tacoma White Paint recall. Instead of a similar vehicle, he was given a compact Corolla as a replacement. Other Tacoma owners have reported similar experiences.
Nazim's Tacoma has been in the shop for over a week and he has not received it back yet. The service guy at the second dealer seemed upset that Nazim did not go to his original dealer. Nazim prefers his wife's minivan over the Corolla, and many other Tacoma owners find the Corolla loaner vehicles to be inconvenient due to their smaller size.
Tanya Hall, a Toyota enthusiast, suggests that dealerships should provide loaner vehicles of comparable size instead of Corollas. She argues that this would make the process more convenient for customers and ensure they can continue their daily routines while their Tacomas are being repaired.
Denis Flierl, a Senior Torque News Reporter with over 30 years of experience in the automotive industry, shares his own experience with the Tacoma recall. His story, titled "And So It Begins, I Picked up My 2025 Toyota Tacoma Yesterday, It Has 30 Miles On It, and It's About to Be Torn Apart," sheds light on the recall process from a personal perspective. Denis specializes in reporting the latest automotive news, owner stories, and expert analysis. He can be followed on X, Facebook, and Instagram.
It is advisable for Tacoma owners to inquire about their dealership's loaner vehicle policy when scheduling service appointments. The federal law mandates that recall repairs must be done free of charge for vehicles up to 15 years old but does not require manufacturers or dealers to provide loaner vehicles during repairs. Automakers and dealers may sometimes voluntarily offer loaners depending on the severity and length of the repair, but this is not guaranteed.
[1] Toyota Tacoma White Paint Recall: What You Need to Know, Torque News, [link] [2] Federal Motor Vehicle Safety Recall Requirements, National Highway Traffic Safety Administration, [link] [3] Toyota Tacoma Recall: What You Need to Know, Car and Driver, [link] [4] Toyota Tacoma White Paint Recall: Everything You Need to Know, Motor1, [link] [Image Credit: Denis Flierl via Nick Dunham]
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