Improvements enacted in ENC's aftermarket operations branch
ENC, a leading player in the green energy transportation sector, has made significant strides in enhancing its aftermarket parts operations. The key focus areas include expanding parts inventory, reducing lead times, and improving customer service.
Expanded Parts Inventory
ENC has bolstered its stocking levels for high-demand and frequently used parts at its Riverside, California facility. This expansion ensures faster availability of parts for customers, especially for critical components.
Reduced Lead Times
Improvements in lead times have been achieved, allowing most in-stock orders to be shipped within 24 hours of receipt. This speedy delivery is a game-changer for transit agencies and vehicle owners who require prompt service.
Centralized Distribution and Direct Customer Support
ENC has centralized its fulfillment operations to Riverside, moving away from an exclusive dealer-based network. This change enables direct communication between customers and ENC’s dedicated Parts Support Team, fostering a more responsive and efficient customer service experience.
Customer Confidence and Reliability Focus
ENC's management emphasizes that these investments are geared towards restoring customer confidence by improving reliability in parts availability and shipping speed. They are also collaborating closely with transit agencies to identify areas of friction and plan to deploy new digital tools, inventory analytics, and service programs to further advance aftermarket support.
These improvements reflect ENC's commitment to a more dependable parts business and enhanced customer service experience under its new ownership focused on green energy transportation.
[1] Source: ENC's official announcement on Aug. 7, 2022.
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