Delta's Hidden Credit Card Rule Leaves Travelers Stranded
Herb Weisbaum, a journalist with ABC Philadelphia affiliate WPVI, recently encountered an unexpected hurdle while traveling with Delta Air Lines. Despite not being clearly informed, he was required to present the original credit card used for booking his flight to London. This requirement, while not universally disclosed, is a measure to prevent credit card fraud and can vary based on factors such as billing address or destination.
Delta Air Lines, like some other airlines including those in Asia and the Middle East, may ask passengers to show the credit card used for booking. This requirement is outlined in their fine print but is not always explicitly communicated. Weisbaum's experience highlights the potential confusion this lack of clarity can cause. In his case, he was unable to check in for his return flight without presenting the card, leading to a delay.
Weisbaum suggested that Delta Air Lines could improve their communication by clearly stating the requirement on their website and at check-in. He also proposed that they could allow passengers to send a picture of the credit card to resolve the issue, as the airline had suggested to him. Similar complaints from other travelers, such as parents who bought tickets for their children or business travelers, have been posted online, indicating that this is not an isolated incident.
Delta Air Lines, along with other airlines, may require passengers to present the original credit card used for booking in certain circumstances. While this is a measure to prevent fraud, the lack of clear communication can lead to confusion and inconvenience for travelers. To avoid issues, passengers should ensure they bring the credit card used to purchase their ticket. Delta Air Lines could improve their process by clearly disclosing the requirement and exploring alternative verification methods.
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