Dash cam app launched by Bolt in Kenya, in response to drivers' calls for enhanced road security
In a bid to enhance safety and protect drivers from false claims and risky situations, ride-hailing platform Bolt has introduced a dash cam app for its drivers in Kenya. The app, developed by Mida Technologies, allows drivers to record both the road and inside the vehicle, with footage stored in the cloud.
The dash cam app aims to offer a low-cost protection solution for drivers who may not be able to afford the upfront cost of a basic dash cam, which can range from KES 20,000 ($155). The service costs KES 386 ($2.99) per month after a free trial.
However, not all drivers are convinced of the app's necessity. Some, like Waithira, consider the monthly cost an unnecessary expense, while others, like James, have never faced a serious security issue and do not plan to use the dash cam.
The dash cam app can prove useful in insurance claims in case of accidents, as both the interior and exterior of the car will be recorded. This can help drivers in providing evidence for customer support and the police.
Bolt aims to reduce safety incidents and support drivers with evidence for customer support and the police. The company provides guidance on privacy rules but places the responsibility on drivers to follow the law. According to Mike Olukoye, a lawyer in Nairobi, drivers are responsible for complying with Kenya's Data Protection Act.
Participation in the dash cam app is voluntary, but drivers must display in-car notices and seek rider consent before recording trips. Recordings can only be shared with police or insurers in case of security or accident issues.
It's important to note that ride-hailing platforms in Kenya often operate in a grey zone, with drivers acting as independent contractors who manage their own compliance. This means that while the dash cam app offers a useful tool for safety and protection, drivers must ensure they are in compliance with all relevant laws and regulations.
In conclusion, the introduction of the dash cam app by Bolt is a significant step towards enhancing safety and protection for ride-hailing drivers in Kenya. While not all drivers may find it necessary, the app offers a low-cost solution for those who want to safeguard themselves against false claims and risky situations. However, it's crucial for drivers to understand their responsibilities under Kenya's Data Protection Act and to follow all relevant laws and regulations.
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