Bank Leader Turlov on Freedom Bank's Blunders: Admitting and Addressing Our Errors
Freedom Bank, Kazakhstan's popular financial institution, has been grappling with a series of technical glitches, as revealed by Timur Turlov, the CEO of Freedom Holding.
Six months after the launch of the bank's online platform, over 10% of the Kazakhstan population utilizes Freedom Bank's cards. However, the organization has faced a substantial number of challenges, acknowledged Turlov during a conversation at the Astana International Forum.
Speaking of the intricate system that manages Freedom Bank's application across various virtual machines, Turlov highlighted that the team is committed to resolving any arising glitches swiftly. He emphasized that the system, overseen by top specialists from Kazakhstan, operates with an impressive overall availability of over 99% of time during the year.
On social media, Kazakhstanis have shared complaints about various inconveniences, including slow app loading, cashback loss, and other difficulties. Issues similar to those being reported tend to involve interface problems, slow transaction processing, login difficulties, and data privacy concerns in banking apps, although specific complaints related to Freedom Bank's application in the given context were not widely documented in the available search results.
Despite the troubles, Turlov assured that the team is conscious of their mistakes and is actively addressing them. "We feel a great sense of responsibility. We've built one of the most high-load and stable processors. We're aware of our mistakes, we fix them, and we know how to apologize for them... It seems there's only one bank with as many card transactions as we have now. These are challenges that many banks have never faced," he added.
In conclusion, while Freedom Bank contends with technical glitches, it remains confident in its committed team and the ability to overcome these issues.
- Freedom Bank, despite the current technology-related issues, continues to thrive in the business sector as over 10% of the Kazakhstan population utilizes its cards, demonstrating its significant impact in the finance industry.
- In the face of numerous inconveniences reported by Kazakhstanis, such as slow app loading, cashback loss, and other difficulties, Freedom Bank's CEO, Timur Turlov, ensures that the team is focused on addressing these challenges, particularly in the areas of interface problems, slow transaction processing, login difficulties, and data privacy concerns, aiming to maintain their reputation as a leader in financial technology.
